Personal training is available by appointment only and needs to be scheduled at least 48 hours prior to the desired appointment day and time. Time zone differences need to be considered when customers are outside the USA.

Training is done through Skype and TeamViewer. Without TeamViewer the trainer cannot show the customer features of the program at the same time and see what features questions are referring to. TeamViewer is a password protected program and only allows the trainer access when given and denied access at any time during the session. There are no privacy concerns with TeamViewer when both parties are present.

If TeamViewer is not downloaded on the customer’s computer, the only other training option is the training videos provided by the trainer via email and in the Oberon package when delivered.

After 3 training sessions personally with our trainer, customers will be charged $40 per hours for training.  Customer service including consultations will also be charged $40 per hour after the initial 3 training sessions which are free.

It is important to note that when training is needed, it is up to the customer to inquire, set an appointment and be on time at the appointed hour. Our trainers care very much about our clients but must be able to spend time wisely. The practical measure must be taken in order to be successful in this area. Please make sure you are reaching out to the trainer yourself and not waiting for them to reach out to you.

Technical support is always provided at the technician’s earliest convenience and again, TeamViewer is required in order to provide the best support and timeliest support.

Software installation support is provided the first few times and required to be learned by the customer for future installations, uninstalling and updates. Step by step videos of all the steps will be provided and additional help always there if needed. Ideally customers will know how to perform installations on their own once learned how.