Frequently Asked Questions

TeamViewer is a screen sharing software without which we CANNOT provide technical support or have training sessions.

It is important that everyone who buys Oberon agrees to the use of TeamViewer.

TeamViewer allows access only when you allow it. The passwords to log in change every time you close the program.

There is absolutely no security concern with TeamVeiwer for the purpose of Oberon technical support or training.

ALL who buy Oberon must agree to the use of TeamViewer or use the system without technical support or personal training sessions.

Operating program: Windows 10

Computer space requirements: 12+ RAM space

Computer processor: Core i5 or Core i7 processor

If you have an older computer, using Mac parallels or have limited space, our technician can help with this via TeamViewer

Partnering with Oberon Biofeedback and getting an exclusive distributorship for a territory or country does not come easy. The potential partners need to meet strict qualifications and standards set by Oberon Biofeedback Executive team. In order to become an exclusive distributor, the interested party must meet the following criteria:

• Should be motivated and passionate about health care
• Go through our training and become certified
• Be able to invest time and resources for marketing
• Purchase a unit for their demonstrations
• Sell at least 2 Oberon systems a month in each territory/country for which they are interested to be a Distributor
• Create advertising material for their country (handouts or brochures)

There are two principal ways to create a profitable business by partnering with Oberon Biofeedback. Our Exclusive Distributors can share up to 50% in profits of every system sold and installed. Additional services provided to the clients could even provide residual income.

Alternatively, you can make handsome commissions on referrals that result in sale of our products. Referral fees are offered to those who are owners of Oberon Biofeedback and refer people to Oberon Biofeedback for a sale. Referral fees are discussed on a case by case basis with our customers before any sales are made.

For the referral, the customer must email us the name of the people they have been talking to so we recognize the names of people who contact us and can connect them to our various customers.

If you are not ready to make time and professional commitment required of a distributor  but are passionate to promote this alternative medicine approach and creating an extra income stream or in most likely scenario referrals are offered to those who are owners of Oberon Biofeedback and who refer people to Oberon Biofeedback for a sale.

Our distributors and partners are carefully chosen professionals who are very diligent and motivated to study and master the working of the machine and software as well as knowledgeable about bioresonance biofeedback.  Our  Director of training Diana, takes special care and spares no efforts to make sure they are thoroughly trained and be able to provide after sales technical service to our customers. Being totally proficient with the subject and machines is one of the prerequisites for partnering with Oberon Biofeedback. This training is ongoing and Oberon technical staff is available for tackling even the most difficult or pressing problem.

Diana provides weekly training over Zoom to all users and access to a password protected training page where all training materials (videos, user manual and other resources) are housed and accessible at all times.

Training is “self-led”. This means each person who acquires Oberon is responsible for emailing questions, attending weekly training (or watching recorded videos), and practicing the learned processes in order to become proficient and confident in their Oberon use.

Our exclusive distributors , are professionals and well versed with their markets who have mastered the machine, the software and marketing environment of their territories.

We have been investing heavily in online marketing and have recently spent significant efforts to master local online digital marketing including search engine, social media and mobile marketing. We are happy to assist and advise our partners on our own or through our marketing agency who are experts in the field to help our partners market and sell our machines and service. We will be in a position to pass along these optimized marketing solutions. At this stage it is available in US only on a case by case basis but will be expanded in future.

Furthermore, all handouts, brochures, and video material that we have, we will be happy to pass on to anyone who would like to use it.

Our warranty is for 3 years. It covers anything that goes wrong with the machine on its own as a manufacturer’s mishap. If the machine is broken as a result of a drop, spill, or anything else that was not caused by the manufacturer we typically do not replace those machines.
However, we are always willing to help and will help. In the years we have been working, we have not had to replace any units due to manufacturer’s mishaps and only have done a few replacements due to accidents. Our systems, although light and compact, are durable.

Oberon machines cannot be returned once purchased unless otherwise agreed upon by both parties in writing.
When purchasing an Oberon system, all our training material is provided and services as soon as you receive the machine. Training takes time and to really see results training is crucial. We cannot offer a 30 day money back warranty because during those 30 days we will spend time training, providing support and if returned, the system will be considered used.
If there is agreement of a 30 day money back warranty, full payment must be made first and if returned, $1,000 will be non-refundable.
Our training material is very valuable; many companies have copied it and used it to train on other systems.

We accept payment with PayPal, Wire Transfer and Credit cards, and check. However PayPal and card payments will have an additional 4% fee.

We are open to proving payment plans with a down payment of 50% and $500/month payments until the system is paid off in full. Such payment plans are discussed with each potential buyer and some conditions (such as a card on file) may be required.

Software updates are optional and the buyer’s responsibility to check (updates are always posted on the training page about latest software). Software updates  are free and distributed through email. Most of the time we will send an email notifying of software update, however we expect our clients to be up to date on what is available via the training page.

Up until 2014 Oberon machines are manufactured in Russia. Since 2014 when the Russian/Ukrainian conflict began, we slowly moved manufacturing to the USA and now in 2022 we continue the authentic manufacturing in the USA.

Within the USA shipping is $50, outside of the USA shipping cost is an extra $100 USD.

We ship with FedEx if outside of the USA and USPS Priority mail if shipped within the USA. Each shipping method takes 2-3 days to deliver after payment is received.